Job Description

We are seeking friendly, reliable, and solution-oriented Customer Support Specialists to join our growing team. In this role, you will serve as the first point of contact for customers, helping to resolve issues, answer questions, and provide a positive and professional support experience across multiple channels.
Whether you’re an experienced support professional or someone eager to start a career in customer service, we welcome candidates who are passionate about helping others and able to thrive in a fast-paced, remote environment.
Key Responsibilities
Respond to customer inquiries via email, chat, or phone in a prompt and professional manner
Assist customers with troubleshooting product or service issues
Escalate complex concerns to the appropriate internal teams
Accurately document customer interactions and resolutions
Contribute to knowledge base articles and internal documentation as needed
Maintain a high level of empathy and professionalism in all interactions
Requirements
Strong communication skills, both written and verbal
Ability to stay calm under pressure and handle multiple tasks efficiently
A customer-focused attitude with a problem-solving mindset
Comfortable using basic customer support tools (training provided)
Must have a reliable internet connection and a quiet workspace
Flexibility to work day or night shifts, including weekends if needed
Preferred Qualifications
Previous customer support or call center experience is a plus
Experience with tools like Zendesk, Freshdesk, Intercom, or similar is an advantage
Ability to communicate in multiple languages is a bonus
What We Offer
Competitive hourly rate or salary
Remote work flexibility
Paid training and onboarding
Supportive and inclusive team culture
Opportunities for growth and advancement

Job Tags

Hourly pay, Remote work, Day shift,

Similar Jobs

Hirschbach Motor Lines

Orientation Specialist Job at Hirschbach Motor Lines

...The Orientation Specialist works with the orientation team and supports our safety personnel to ensure that vehicles are assigned to drivers, that inspections are prepared on incoming and outgoing trucks, that drivers are appropriately trained and road/skill tested, and...

Goldberg Segalla LLP

Power BI Developer Job at Goldberg Segalla LLP

...and collaborative law firm with a national presence, seeks a highly motivated and organized individual to join its team as a Power BI Developer in its Buffalo, NY office. The Power BI Developer will be responsible for maintaining the existing portfolio of reports and dashboards...

Great Bay Staffing Group

Cardiologist Job at Great Bay Staffing Group

...in your career while enjoying the beauty and lifestyle of the Finger Lakes region. Keywords Cardiologist, Non-Invasive Cardiology, Cardiovascular Disease, Echo, Nuclear Medicine, TEE, Cardioversion, Board Certified, PALS, ACLS, Medical Director, Finger Lakes,...

HARGIS CDL JOBS

Class A LOCAL CLASS A CDL DAYCAB DRIVER HOME DAILY Job Job at HARGIS CDL JOBS

Class A LOCAL CLASS A CDL DAYCAB DRIVER HOME DAILY JobDrivers on this account will make dedicated deliveries around Denver for a single customer. The best... ...Yearly Gross: 52,000 - $60,000We offer some of the best truck driving careers to the best CDL drivers in the...

Pheasants Forever

AL Farm Bill Wildlife Biologist II Job at Pheasants Forever

...Deadline: Octo ber 26, 2025 Anticipated Start Date : November 2025 Overview: In partnership with the USDA-Natural Resources Conservation Service (NRCS), the two Farm Bill Wildlife Biologists will coordinate and implement wildlife habitat-related conservation...

Customer Support Specialist / Agent (Day and Night Shift) Job at Sodecia, Troy, MI

OU5EMGI0S1BSM0Y2alRmYkpQWERHS01CTVE9PQ==