Job Description
What To Expect
The Customer Support Leadership team is comprised of supervisors from both Tesla Support and Roadside Support. Your responsibilities include developing team members, overseeing day-to-day operations, and preparing the Customer Support team to adapt to the ever-changing needs of our growing fleet and their owners. We seek leaders who actively manage their business while fostering collaboration with interdepartmental and cross-functional stakeholders. We value proactive, self-starting individuals who will thrive in a dynamic environment as we transform the way we view Customer Service. We expect you to be energetic and enthusiastic in surpassing the expectations of existing customers but also by creating engaging experiences for new customers. Your role involves actively monitoring your team’s performance and aligning it with customer service trends to drive necessary improvements. You will also contribute to the development of appropriate standards and processes to drive change that propels both the business and mission forward.
This location operates 24/7 and requires open availability and the ability to work weekends.
What You'll Do Take ownership of all aspects of your team's performance, including coaching, development, conducting one-on-one sessions, and providing real-time feedback Efficiently manage time, handle multiple priorities, organize workloads, and consistently meet deadlines Collaborate with operations teams to drive continuous improvements that enhance team output and customer service Serve as a champion for safety, efficiency, quality, and overall excellence in all actions and decisions Regularly engage in giving and receiving feedback with peers, direct reports, and managers Lead with a positive and accountable demeanor to inspire the team Cultivate an environment of inclusivity, collaboration, and diversity of thought
What You'll Bring 3+ years of leadership experience in a call center or customer service industry Exceptional written and verbal communication skills Demonstrate effective coaching skills to nurture a successful team, prioritizing development over metrics Maintain a flexible schedule and be available to support the team 24/7 as needed Possess knowledge of the existing systems and processes relevant to the applied department Lead by fostering a culture of positivity and accountability; champion diversity, inclusion, and overall team well-being Valid driver's license required
Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program Sick and Vacation time (Flex time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program
, Tesla
Job Tags
Full time, Temporary work, Flexible hours, Weekend work,