Job Description

Mobile Crisis Specialist

For more than 60 years, HopeLink Behavioral Health (formerly PRS) has provided comprehensive support to individuals and families facing behavioral health challenges or life crises. We envision a society where hope is universal. Through accessible behavioral health services, crisis intervention, and suicide prevention, we foster an inclusive community where everyone can achieve wellness and belonging.

Position Summary:

The Mobile Crisis Specialist (MCS) is responsible for receiving, responding to, and triaging crisis and mobile crisis requests delivered via warm transfer from the Regional Crisis Call Center and 988. The MCS screens against the medical criteria for mobile crisis requests, ensures safety, coordinates care, and documents the interaction in a crisis data platform that creates dispatch requests. The MSC coordinates with the Clinician and Dispatcher team on shift.

WHAT WE OFFER:

• • Meaningful Work: Make a real difference in the lives of others.
  • Competitive Salary: $55,120
  • Comprehensive Benefits: Medical, Dental, Vision, FSA, 403b Retirement plan with match; 12 paid holidays; PTO and sick time; birthday leave; employee assistance program; tuition reimbursement.
  • Fully Remote
  • Supportive Environment: Join a dedicated team committed to providing high-quality care.

SCHEDULE & LOCATION

• Mon. - Fri. 10:00am - 6:30pm, EST
• Remote

Key Responsibilities:

• Respond to incoming calls and complete outbound calls to coordinate care and resolve crisis situations with accuracy, compassion, and efficiency.
• Demonstrate strong engagement skills and build rapport with individuals in crisis.
• Screen incoming crisis requests, ensuring safety and effective crisis resolution.
• Utilize medical necessity criteria to guide crisis intervention based on acuity and risk.
• Offer alternative resources when mobile crisis response is not appropriate.
• Participate in required training, supervision, meetings, and clinical oversight to enhance knowledge and skills in suicide intervention, behavioral health, and crisis services.
• Maintain accurate and timely documentation of all interactions in the designated platform.
• Adhere to call center policies and procedures.

Qualifications:

• Education: Master's degree in a human services-related field is required (Social Work or Counseling preferred).

• Experience:
  • Behavioral health professionals strongly preferred.
  • Experience with crisis intervention and contact center training is strongly preferred.
  • Experience working remotely .

    Ready to Make a Difference?

    If you're passionate about helping people achieve mental wellness, we encourage you to apply!

    HopeLink Behavioral Health is an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion.

    'Where Hope Meets Help.'

Job Tags

Similar Jobs